As a primary care clinic (not a same day clinic or urgent care clinic), we have allocated up to 3 appointment slots per day, per provider, for same day appointments. Symptoms that would require an urgent/same day visit at LNHC are the following:
- Infections – flu, strep throat, ear infection, sinus pain, UTI
- Fever – high or low-grade fever
- Respiratory issues – persistent cough, mild asthma attacks, trouble breathing
- Digestive issues – vomiting, diarrhea, stomach aches
- Minor injuries – sprains, small cuts, wounds that may need stitches, minor burns
- Skin problems – rashes, skin infections, mild allergic reactions like hives
- Unusual symptoms that have lasted longer than 3 days – severe headaches, eye pain
If you have any of the following symptoms:
- Severe chest pain or difficulty breathing
- Fainting or sudden dizziness
- Signs of a stroke (slurred speech, sudden numbness, or vision changes)
- Severe injuries to head or spine
- Uncontrolled bleeding from a cut
- Seizures
Contact the clinic by calling 360-384-0464 – a staff member will gather the necessary information regarding your concerns.
This information will be forwarded to the nursing team for review and triage.
A nurse will contact you as soon as possible to provide assistance, guidance, and to schedule an appointment if needed.
You can expect to receive a call back within the same day, but no later than 24 hours.
Typically, follow-up appointments are scheduled before you leave the clinic, after visiting your primary care provider (PCP).
If this did not happen, please call the clinic at 360-384-0464 to request an appointment with your PCP. These appointments are usually scheduled in advance, typically 4 to 12 weeks ahead, depending on the reason for the follow-up and the availability of your PCP.
We recommend scheduling yearly wellness exams with your primary care physician (PCP). For younger children, these appointments may be more frequent.
These appointments are scheduled in advance.
Occasionally, you may receive a reminder call from your care team offering an appointment with your PCP.
You can call the clinic at 360-384-0464 to schedule an appointment for a pregnancy test. Your primary care provider (PCP) will be notified of your request, and an appointment will be arranged as soon as possible.
If the test is positive, you will be offered a follow-up appointment for an initial OB consultation. During this appointment, all necessary labs, ultrasounds, and referrals will be ordered.
While we do not provide ongoing prenatal care, we will stay in touch throughout your pregnancy and will reconnect with you and your newborn after your delivery for postpartum and newborn care.
During your pregnancy, you will primarily see your OB provider, but we are also available for any acute care you may need.
Routine lab and imagining results are typically reviewed within 3 to 5 business days. You can expect a call or a MyChart message from the care team with your results and recommendations.
Patients will receive results through MyChart or by phone, even if the results are normal.
The clinic or care team will contact you directly if any results require urgent discussion.
Disability forms, school/work forms, FMLA requests, and similar paperwork may take 5-7 business days to complete.
Your primary care provider (PCP) may request an appointment to complete these forms, which could take longer depending on your PCP’s availability.
These types of forms are typically completed by your PCP and are not expected to be filled out by other providers.
Providers are available by phone during the hours that the clinic is closed by calling 360-715-2447.
For medical emergencies call 911
Please note that there are no refills for controlled substances, such as stimulants during after-hours including the weekends.
You must be an active patient (have been seen within the last 3 years) at the clinic with an assigned primary care provider to receive after-hours care.
Download the MyChart app to your cellphone.
Call the clinic 360-384-0464 and ask to receive an email or text message link to activate your account.
Follow the instructions in the link to create a username, password, and access your MyChart account.
MyChart messaging is best for non-urgent questions, such as: clarifying instructions from a recent visit, referral questions, billing questions, or general questions that do not require an in-person visit.
Do not use MyChart for new worsening symptoms, medication reactions, mental health crisis, medical emergencies, or urgent medical concerns.
If you are experiencing any of the above, please call the clinic directly or go to the nearest emergency department or urgent care.
MyChart messages are reviewed during regular clinic hours. Please allow 3 to 5 business days for a response.
Any healthcare service provided at LNHC is direct care and is covered without any cost to the patient.
Adults:
- Registration Form
- Proof of application for health insurance; denial of insurance coverage does not prevent eligibility of services. OR provide proof of insurance.
- Social Security Number
- Tribal ID/Certificate of Indian Blood from a US federally recognized tribe OR proof of descendant in 1st or 2nd degree
Newborn/Children (90 day grace period from birth)
- Registration Form
- Proof of application for health insurance; denial of insurance coverage does not prevent eligibility of services. OR Provide proof of insurance.
- Birth Certificate
- Social Security Number
- Tribal ID/Certificate of Indian Blood from a US federally recognized tribe OR proof of descendant in 1st or 2nd degree
- If non-native child & in custody of eligible patient, proof of guardianship.
- Must be eligible for direct care services.
- Must be enrolled in a US federally recognized tribe.
- live within the PRC delivery area & provide proof of residency
- Enrolled Lummi tribal members must reside within Whatcom County OR
- Other federally recognized tribal members must reside within the Lummi reservation boundaries for a minimum of 90 days.
Acceptable proof of Address includes:
- Property/Income tax records
- Rental receipts
- Utility payments (phone, electricity, propane, water & sewer)
- Employment wage slips with name & date
- Lummi Housing Authority letter
- Social Security letter
- Letter from high school, school transcript, or accredited GED program with patient’s address, if a person just turned 18 and does not have any other proof of address to be provided.
- Patient healthcare billing statement or invoice
- Bank statement
- Notarized residency affidavit/proof of address form, if unable to produce one of the documents.
- Lummi homeless population – mailing address will be the same as what is provided on health insurance application.
4. Individuals under the age of 1, if they are enroll able to Lummi Nation & live within Whatcom County, have up to 1 year to enroll.
5. Enrolled Lummi members residing outside the service area (Whatcom County) and attending school full-time are PRC eligible for a period of 365 days after completion of course study. Proof of full-time status required.
6. Enrolled Lummi members who move out of the service area (Whatcom County) that is PRC eligible and not to exceed 365 days from departure.
7. Lummi foster children placed outside the service area (Whatcom County) when insurance does not cover medically necessary services and is within the inclusion list.
Bills can be submitted to the Healthcare Business Office, located at 2592 Kwina Rd. Bellingham, WA 98226 (Old Lummi Tribal Health Center) – in the secure locked box at the main entrance.
Bills can also be submitted at the Lummi Nation Health Center located at 2608 Kwina Rd. Bellingham, WA 98226 – in the secure locked box at the main entrance.
If you have access to MyChart, a copy of the bill(s) can also be submitted online.
Yes. If the secondary referral is for an eligible service covered by PRC, please contact the referrals department to notify where the service occurred.
If the service is not PRC eligible, a secondary referral is not needed and any cost associated with the secondary referral will be the responsibility of the patient. See inclusion & exclusion list here. (PRC Manual, Page 12)
No, a referral from an LNHC Primary Care Provider is needed first.
Please contact the Referrals department by phone or MyChart to notify when and where the ER or Urgent Care visit occurred and what you were seen for.
See inclusion/exclusion list on page 12-14 of the PRC manual, here.
You can file a patient complaint In-person, by phone, or online here.